At ac999, your personal data is treated with the same care we bring to every aspect of our platform. This Privacy Policy explains exactly what information we collect from Pakistani players, how we use it, who we share it with, and what rights you hold over your own data.
These highlights summarise our key privacy commitments to every ac999 player. The full details of each commitment are set out in the complete policy text below.
All personal data stored by ac999 — including your CNIC details, payment information, and account credentials — is protected with industry-standard encryption both in transit and at rest. Your information is never stored in plain text.
ac999 does not sell, rent, or trade your personal data to any third party for marketing purposes. Data is only shared with trusted service providers who are contractually bound to process it according to our instructions.
We collect only the personal data that is genuinely necessary to operate your ac999 account, process your PKR transactions, and comply with our regulatory obligations. We do not collect data for the sake of it.
You have the right to access, correct, and request deletion of your personal data held by ac999. You can exercise these rights at any time by contacting our 24/7 support team via live chat or email.
ac999 uses cookies to maintain your session, remember your preferences, and understand how players use our platform. We explain every category of cookie we use and you can adjust non-essential cookie preferences in your browser settings.
When you deposit or withdraw via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, your payment credentials are handled by our certified payment processors using PCI-DSS compliant systems. ac999 does not store your full card or mobile wallet credentials on our servers.
This Privacy Policy ("Policy") is issued by ac999 ("ac999", "we", "us", "our") and applies to all personal data collected from individuals ("you", "the Player", "the User") who visit, register on, or interact with the ac999 platform at ac999.one.
ac999 operates as an international online gaming and sports betting platform serving players in Pakistan and other permitted jurisdictions. As part of operating this platform, ac999 is required to collect and process certain categories of personal data in order to provide services, comply with legal and regulatory obligations, and maintain the security and integrity of the platform.
ac999 is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy sets out in plain language exactly what data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have in relation to your own data.
By registering an ac999 account or using any part of the ac999 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the ac999 platform.
This Policy should be read alongside the ac999 Terms & Conditions and Responsible Gaming Policy, all of which together govern your relationship with ac999. In the event of any inconsistency between this Policy and the Terms & Conditions on a data protection matter, this Policy shall take precedence.
ac999 collects personal data from you in the following ways: directly when you provide it to us during registration or account management; automatically when you use the ac999 platform; and from third parties such as payment processors and identity verification providers where applicable.
The categories of personal data ac999 collects include:
| Category | Data Points Collected | When Collected |
|---|---|---|
| Identity Data | Full legal name, CNIC number, date of birth, CNIC scan/image | Registration & KYC verification |
| Contact Data | Email address, Pakistani mobile number, city of residence | Registration |
| Financial Data | JazzCash / EasyPaisa account reference, bank account name, transaction records in PKR | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Every platform visit |
| Usage Data | Games played, bets placed, bet amounts, win/loss records, feature interactions | During active sessions |
| Communications Data | Live chat transcripts, support emails, feedback submissions | When you contact support |
| Marketing Preferences | Bonus opt-in/opt-out status, communication preferences | Account settings & registration |
ac999 uses the personal data it collects for the following specific purposes:
ac999 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
ac999 processes your personal data on the following legal bases, depending on the specific purpose of processing:
ac999 does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited and controlled circumstances:
All third parties with whom ac999 shares personal data are required to implement appropriate technical and organisational security measures and to process data only for the specific purposes for which it was shared.
ac999 uses cookies and similar tracking technologies — including browser local storage and session tokens — on the ac999 website. Cookies are small text files placed on your device by the ac999 platform when you visit the site. They serve several important functions.
The categories of cookies ac999 uses are as follows:
ac999 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | AML regulatory obligation |
| Financial transaction records | 7 years from transaction date | Financial record-keeping requirements |
| KYC documents (CNIC scans) | Duration of account + 5 years after closure | AML and age verification compliance |
| Customer support communications | 3 years from last interaction | Dispute resolution and service records |
| Technical & usage data | 13 months on a rolling basis | Platform analytics and security monitoring |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
| Self-exclusion records | Minimum 5 years from self-exclusion date | Responsible gaming obligations |
When the applicable retention period expires, ac999 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.
ac999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Despite these measures, no system is completely immune to security risks. ac999 cannot guarantee the absolute security of data transmitted over the internet. You can help protect your account by using a strong and unique password, enabling 2FA, and never sharing your login credentials with anyone.
As a player on the ac999 platform, you hold the following rights in relation to your personal data. You may exercise any of these rights at any time by contacting the ac999 support team via live chat or by emailing [email protected]:
You have the right to request a copy of the personal data that ac999 holds about you, along with information about how that data is being processed. ac999 will respond to access requests within a reasonable timeframe.
If any personal data that ac999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly via your ac999 account settings.
You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Please note that this right is subject to ac999's legal data retention obligations, which may require us to retain certain data even after your account is closed.
You have the right to request that ac999 restricts the processing of your personal data in certain defined circumstances, such as while a dispute about the accuracy of your data is being resolved.
Where ac999 processes your personal data on the basis of your consent or a contract, and that processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format.
You have the right to object to ac999 processing your personal data on the basis of legitimate interests, including profiling. You also have the right to object at any time to ac999 processing your data for direct marketing purposes, including profiling related to marketing.
Where ac999 processes your data on the basis of your consent — primarily for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that took place before the withdrawal.
The ac999 platform is strictly intended for adults aged 21 years and above. ac999 does not knowingly collect, process, or store personal data from individuals who are under the age of 21. Registration on the ac999 platform by persons under the age of 21 is prohibited.
As part of the KYC verification process, ac999 requires all players to submit a valid Pakistani CNIC, which confirms that the holder is at least 18 years of age. ac999's additional 21+ age restriction goes beyond the CNIC minimum age and is enforced at the account level.
If ac999 becomes aware that personal data has been collected from a player who is under the age of 21, we will take immediate steps to suspend the account, delete the associated personal data, and reverse any financial transactions associated with that account where possible.
If you are the parent or guardian of a minor and believe that your child may have registered an ac999 account or accessed the platform, please contact ac999 support via live chat immediately so that we can investigate and take appropriate action.
ac999 operates as an international online gaming platform and, as a result, your personal data may be transferred to and processed in countries outside of Pakistan. This may include countries where the data protection laws are different from those in Pakistan.
Where ac999 transfers personal data internationally, we ensure that appropriate safeguards are in place to protect your data to the same standard described in this Privacy Policy. These safeguards include:
By using the ac999 platform, you acknowledge that your personal data may be transferred internationally as described in this section, subject to the safeguards set out above.
ac999 reserves the right to update or amend this Privacy Policy at any time. Changes may be required to reflect updates to our services, changes in applicable law, or improvements to our data protection practices.
When we make material changes to this Policy — meaning changes that significantly affect your rights or how we use your data — we will notify all registered players via email to their registered address and by a prominent notice on the ac999 website. We will also update the "Last Updated" date at the top of this Policy.
Minor or non-material changes may be made to this Policy without advance notice, though the updated Policy will always be available on the ac999 website. We encourage you to review this Policy periodically to stay informed about how ac999 protects your personal data.
Your continued use of the ac999 platform after any amendment to this Policy has been communicated constitutes your acceptance of the updated Policy. If you do not agree with any changes, you should discontinue your use of the ac999 platform and may request account closure by contacting support.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ac999 handles your personal data, please contact the ac999 Data Support team using the details below:
ac999 takes all privacy-related queries seriously. Whether you are a player in Karachi, Lahore, Islamabad, Faisalabad, or anywhere else in Pakistan, our support team is equipped to handle your data protection requests professionally and promptly in English.
Now that you know exactly how ac999 handles your data, explore Pakistan's most trusted online casino and sports betting platform with full confidence.